These Terms & Conditions govern your use of the p399 online gaming platform. By registering an account or accessing any part of the p399 website, you confirm that you have read, understood, and agreed to be bound by these terms in full.
These cards summarise the most important aspects of the p399 Terms & Conditions. They do not replace the full terms — please read everything below.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and p399 ("p399", "the Platform", "we", "us", "our") governing your access to and use of the p399 online gaming platform, including all related services, features, content, and functionality available at p399.net and any associated mobile or desktop interfaces.
By creating an account on p399, accessing the platform, placing a bet, participating in any game, or claiming any bonus or promotional offer, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must immediately stop using the p399 platform and close your account.
p399 reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically. The date of the most recent update is displayed at the top of this page.
To register and use p399, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:
By registering on p399, you confirm that you meet all eligibility criteria set out above and that the information you provide during registration is truthful, complete, and accurate. Providing false eligibility information constitutes a material breach of these Terms.
Each eligible individual may hold only one active p399 account. Creating multiple accounts — whether under the same identity, different identities, or using different payment methods — is strictly prohibited and constitutes a breach of these Terms. p399 reserves the right to close all associated accounts and forfeit any balances in cases where duplicate account creation is identified.
During registration, you are required to provide accurate personal information including your full legal name, date of birth, email address, and contact details. You are responsible for keeping this information current. p399 may request updated information at any point, particularly in connection with identity verification, withdrawal processing, or fraud prevention procedures.
You are solely responsible for the security of your p399 account credentials, including your password and any two-factor authentication device or method associated with your account. You must not share your login details with any other person. p399 will not be liable for losses resulting from unauthorised access to your account where such access was enabled by your own failure to maintain credential security.
If you believe your p399 account has been accessed without your authorisation, you must notify our support team immediately at [email protected]. p399 will investigate and take appropriate action, which may include temporary account suspension while the investigation is ongoing.
p399 operates exclusively in Pakistani Rupees (PKR). All account balances, deposits, withdrawals, bets, and winnings are denominated in PKR. No currency conversion is applied to transactions made via supported Pakistani payment methods.
The following payment methods are currently supported on p399:
Deposits are generally credited to your p399 account balance promptly upon confirmation from the payment provider. p399 is not responsible for delays caused by your bank or mobile money provider. Minimum and maximum deposit limits apply and are displayed within your account dashboard at the time of transaction.
Withdrawal requests are processed by the p399 finance team. Withdrawals may be subject to identity verification checks before funds are released, particularly for first withdrawals or where the withdrawal amount is above standard thresholds. p399 reserves the right to withhold withdrawal processing pending satisfactory completion of any required verification.
All funds deposited into your p399 account must originate from a payment method legally registered in your own name. Depositing funds on behalf of another person, or accepting deposits from third parties into your account, is strictly prohibited.
p399 offers a range of bonuses and promotional incentives to new and existing players, including welcome bonuses, deposit match offers, free spins, cashback promotions, and cricket betting specials. All bonus offers are subject to the following general conditions, in addition to any specific terms published alongside each individual offer:
All games and betting markets available on p399 are operated in accordance with the rules published for each specific product. By placing a bet or participating in any game, you confirm that you understand and accept the applicable game rules. In the event of a dispute, the game rules as recorded on p399's servers shall be the definitive record.
p399 uses industry-standard Random Number Generator (RNG) technology for its slot and non-live casino products, audited by independent third parties. Live casino products are operated with real dealers and physical game equipment under controlled studio conditions.
Cricket and sports betting markets are offered at odds determined by p399's trading team. All bets are accepted at the odds displayed at the time of bet placement. p399 reserves the right to void bets in the following circumstances:
p399 reserves the right to impose bet limits, restrict access to certain markets, or decline any bet at its sole discretion without being required to provide a reason.
p399 is committed to providing a safe and responsible gaming environment for all players. We believe that gaming should remain an enjoyable leisure activity, and we take our obligations to support players in maintaining healthy gaming habits seriously.
The following responsible gaming tools are available to all registered p399 players and can be accessed directly from within your account settings:
Self-exclusion requests are processed promptly and, once active, cannot be reversed before the exclusion period has elapsed. Players who have self-excluded must not attempt to open a new account or access the platform through alternative means during their exclusion period. Any such attempt constitutes a breach of these Terms.
p399 strictly enforces its 21+ age policy across all products and actively works to prevent underage access through identity verification procedures, payment method validation, and monitoring of account activity.
The following conduct is strictly prohibited on the p399 platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities where appropriate:
All content on the p399 platform, including but not limited to the p399 brand name, logo, website design, graphics, text, software, game content, and promotional materials, is the intellectual property of p399 or its licensed content providers. All rights are reserved.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the p399 platform solely for your personal, non-commercial gaming activity in accordance with these Terms. This licence does not grant you any right to download, copy, reproduce, distribute, modify, or create derivative works from any p399 content without express prior written consent from p399.
Any unauthorised use of p399's intellectual property is a breach of these Terms and may also constitute a violation of applicable copyright, trademark, and other intellectual property laws.
The p399 platform is provided on an "as is" and "as available" basis. While p399 takes all reasonable steps to ensure continuous, reliable platform operation, we do not warrant that the platform will be uninterrupted, error-free, or free from technical issues at all times.
To the fullest extent permitted by applicable law, p399 shall not be liable for:
Nothing in these Terms shall exclude or limit p399's liability for fraud, gross negligence, or any other matter that cannot be excluded or limited under applicable law.
p399 reserves the right to suspend, restrict, or permanently close any player account at any time and at its sole discretion, including but not limited to where:
Where an account is closed due to a breach of these Terms, p399 may withhold any remaining balance pending investigation. Where no breach is established following investigation, remaining balance will be returned to the player via their registered payment method.
You may close your p399 account voluntarily at any time by contacting customer support at [email protected]. Voluntary closure requests will be processed promptly. Any verified remaining balance will be returned to your last used withdrawal method within a reasonable processing timeframe.
p399 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, p399 will make reasonable efforts to notify registered players via email or an on-platform notification prior to the changes taking effect.
The date of the most recent revision to these Terms is displayed at the top of this page. It is your responsibility to review the Terms periodically to remain informed of any changes. Continued use of the p399 platform following the publication of updated Terms constitutes your acceptance of the revised Terms.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction under which p399 holds its international gaming licence. p399 operates under an internationally recognised gaming licence and complies with the regulatory requirements applicable under that licence.
Any disputes between you and p399 that cannot be resolved through our internal complaints process shall be referred to binding arbitration or the dispute resolution body specified under p399's licensing regime. Nothing in this clause shall prevent either party from seeking emergency injunctive relief from a court of competent jurisdiction.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.
If you have any questions, concerns, or complaints relating to these Terms & Conditions, or about the p399 platform in general, please contact our customer support team through the following channel:
For responsible gaming concerns, account self-exclusion requests, or complaints about gaming-related harm, please mark your email clearly with the subject line "Responsible Gaming" so our dedicated safety team can prioritise your request.
p399 maintains a formal internal complaints process. If your complaint is not resolved to your satisfaction through the standard support channel, you may escalate it by requesting a formal review. Details of the escalation process will be provided upon request.
PKR payouts via JazzCash and EasyPaisa. 500+ slots, 50+ live tables, and first-class PSL cricket betting. One account, everything in Rupees. For players aged 21 and above.